COVID-19 UPDATE

Our Prevention Policy for COVID-19

Dear VintageTurk Customers,

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers, and community. At VintageTurk,  taking care of both the community and our employees is important to us. All The VintageTurk employees are provided with health insurance and every employee is being paid their full salary during this time.

All employees have been trained on proper handwashing protocol, work areas are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders. In-line with the latest guidance from the Government, the majority of our office-based staff are working remotely from home.

We’re monitoring the impact of the COVID-19 coronavirus around the world and specifically in the United States. We’re all together in this, and we will prevail  Due to the dynamic and unfolding situation, we will see shipping delays or cancellations for some orders (especially if the item normally ships from a state under a ‘Shelter in Place’ order or any other mobility/business restrictions). We are cooperating with our suppliers to minimize delays wherever possible. Our return handling time will also be slightly slower as our staff is not at full capacity at this time.

Our main priority is ensuring the safety of our customers and employees as well as ensuring all packages arrive to you. We will follow all CDC guidelines and be extra cautious during these trying times. Please note that carriers such as USPS, FedEx, and UPS have announced delays in their service as well. Rest assured that our customer service staff is working remotely to full capacity to handle all of your concerns as we are working hard to get orders to you safely and to keep you up to date on the changes we’ve made during this time.

We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The well being of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time.

We are currently unable to ship your order as quickly as usual. The reason is, on the one hand, the increased demand at the moment and, on the other, the adjustment of our internal capacities to protect employees. To ensure their safety, we carry out additional health and hygiene measures in our logistics center. Unfortunately, this means that we currently need longer to process your order than you are used to. We, therefore, ask for your understanding and assure you that we will do everything to ensure that you receive your order as soon as possible. We are doing all we can to ensure that your orders get to you as fast as we can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.

FAQ

Is it safe to receive orders?

According to the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information page of the World Health Organization (external link). Are delivery times affected? As the Coronavirus has spread, we’ve seen an increase in people shopping online. As a result, estimated delivery times for some items may be longer than usual at the moment.

If you have any questions our customer care team is here as always. You can reach them by emailing support@vintageturk.co

Thank you for your continued support and patience during these difficult times!