Frequently Asked Questions
How much do you charge for shipping?
Our Shipping is completely FREE worldwide. We don’t charge any additional cost after placing your order.
How long does it take to ship the items?
We try our best to ship items as fast as we can. Please allow up to 48 hours production time for your order to ship out, average shipping times are 7-10 days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don’t have a tracking number after 3 business please email us at support@vintageturk.com
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
What payment method can I use for my order?
Our payment methods include PayPal and Credit/debit cards. We accept all major debit and credit cards. All payments are done through our payment processor, Stripe. Since they handle everything about the payment, we can not help if your credit or debit card is declined.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please be free to contact us and, we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly.
Can’t find a answer here? Got a specific question?
Contact our support team at support@vintageturk.com
We sincerely and hearftully thank you for your business.